Instructions
We want you to be satisfied with your purchase. If for any reason you wish to return an item, please follow these simple steps:
Log in: Log in with your email address and order number.
Select items: Choose the items you wish to return and specify the reason for the return.
Create return label: Download and print the return label that is generated.
Pack the item: Pack the item securely in the original packaging or another suitable box.
Attach the return label: Attach the return label to the package.
Send the package: Drop off the package at the nearest drop-off location.
Important information
Criteria for approval of returns:
Products purchased at dahlie.com may be returned up to 30 days after the original purchase date.
For safety and health reasons hipsters and boxers cannot be returned.
Products must be in an unused condition and returned in their original packaging.
Do not stick or write anything on the original packaging.
Products must have all tags attached.
Products must be returned together with all the accessories they came with.
Products purchased anywhere except dahlie.com must be returned to the original place of purchase.
Dahlie will provide a full refund for the value of the purchased product in the same form as the original payment.
Refunds may take between 14 business days to process once a return has been delivered to our warehouse.
Products purchased on dahlie.com cannot be exchanged at present, and you must place a new order if you want another color, size, or product.
Original shipping cost is not refundable.
Products purchased with a discount in a campaign period may be returned for a refund, but they cannot be exchanged.
We cannot guarantee you can buy a new product with the same discount if you need to return a product bought during a campaign
Contact us
If you have any questions or need assistance regarding your return, please get in touch with our customer service
here.