Warranty & Claims
Kari Traa web shop warrants all products to be free of defects in material or workmanship for a period of two years from the date of purchase. Damage due to wear and tear, misuse or neglect is not covered under warranty.
If you have received damaged or faulty items, or if you wish to make a warranty claim on a product bought in our web shop, please contact firstname.lastname@example.org and state your order number, and include a picture of the damage or flaw and write a short description of what has occurred. If the claim is accepted based on pictures and conversation, we will send you a new item or cancel the purchase in accordance to your consumer rights. In most cases we must ask you to ship the product to us for inspection, and in these cases, Kari Traa will cover the shipping cost.
If you have a claim on a product bought in a store or another web shop, please contact it for assistance.